Opennet clients who can be local or corporate will be supported with supporting IT engineers dedicated to customer needs and satisfaction. Our technical team is ready to support al remote requests. Remote Hands Service involves tasks that are limited to quick activities that take no longer than 15 minutes to perform such as: 

• Connecting a monitor and reporting what is on the screen (up to 15 minutes) 
• Pushing a button, toggling or flipping a switch 
• Rebooting or power cycling of equipment 
• Reading off serial numbers on equipment to Customer  
• Providing visual verification to assist Customer’s remote troubleshooting efforts 
• Plugging in a console port for remote management by Customer  
• Moving or securing a cable 
• Swapping a hot-swappable hard drive or power supply 
• Reporting what is on a monitor screen in a Customer’s Colocation space 
• Auditing power circuit usage (only performed during business hours)